Returns & Exchanges
At Nova's Jewellery, we want you to be completely enchanted by your purchase. If you are not entirely satisfied, we offer a hassle-free 30-day return policy for all unworn and original-condition pieces.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place your jewellery in its original branded packaging and include the packing slip to ensure secure transit and faster processing.
Ship It Back
Affix the pre-paid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing