Frequently Asked Questions
Everything you need to know about your next favorite piece from Nova's Jewellery.
What materials are used in Nova's Jewellery pieces?
We use high-quality materials including 18k gold plating over sterling silver, hypoallergenic stainless steel, and ethically sourced gemstones to ensure longevity and shine.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided microfiber pouch when not in use.
Do you offer international shipping?
Yes, we ship worldwide. Standard international shipping typically takes 7-14 business days, while domestic orders arrive within 3-5 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Are your products covered by a warranty?
Every purchase includes a 12-month warranty that covers manufacturing defects. This does not include accidental damage or natural wear and tear.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.